Collaborative Management in Campus Social Responsibility Programs between UINSA and the Surabaya Social Service

Abstract

Higher education institutions carry a threefold responsibility known as the Tridharma, one of which is community service implemented through Campus Social Responsibility (CSR) programs. The synergy between UINSA and the Surabaya Social Service represents a strategic collaboration between a university and local government to strengthen social services. This study examines three aspects: the implementation of collaborative management between the Surabaya Social Service and UINSA through the CSR program; strategies for executing collaborative management in the educational sector in Surabaya; and supporting and inhibiting factors affecting implementation. This research employs a qualitative descriptive approach. Data were collected through observation, interviews, and documentation, and analyzed using qualitative analysis techniques. The findings show that the implementation of collaborative management involves partnership preparation and the formulation of cooperation agreements. The execution strategies include collaboration, integration, synchronization, and simplification across institutional roles. Supporting factors include the effective use of electronic media, such as Google Forms and Maps Camera, to facilitate coordination and reporting. However, inhibiting factors emerge from the unequal distribution of field assistants during program implementation, which affects operational efficiency. Overall, the synergy between the Surabaya Social Service and UINSA through the CSR program has proven effective in enhancing social services. Nevertheless, sustained coordination.